Orders

Orders at LUÍS ABREU PESTANA - COSMÉTICA, UNIPESSOAL LDA., henceforth "LP Cosmética", may be placed by telephone, email, in the physical store or online. The order of any product, chosen from the existing ones in the site, is made by placing it in the shopping cart.

Order conditions

Orders for mainland Portugal, above the value of 40€ (not including the value of VAT) have no shipping costs. If the value is less than 40€ (not including the value of VAT), an additional transport value will be charged, according to the weight and volume of the order, plus VAT at the legal rate in force.

In each shipment a fee of 2.95€ + VAT will be charged on the invoice, regardless of the invoice value. We remind you that this value may enter as a deductible expense in your IRS.

The orders may be dispatched on the same day until 4 pm, by carrier. The delivery will be made between 24h and 48h and during the period of 9h to 19h, not being possible the customer to schedule a previous hour for the delivery. The articles that are bulky or fragile, e.g. (such as furniture, equipment, etc. ) may be subject to a different transportation than usual, in which case the delivery will be arranged with the customer in due time.

Order cancellation

The customer may cancel the order in the online store, by sending an email to encomendas@prodaver.pt, before the order has been validated by the Sales Consultant. It is important to remember that the order will only be processed when your sales consultant validates it with you. Confirmation, alteration, and cancellation of any order should be done online or when contacting your sales consultant.

Order Steps

Step 1 - The moment you place your order online, the order goes to the status "Awaiting Verification".

Step 2 - The customer will be contacted as soon as possible by his Sales Consultant so that he can verify with the customer the items in the order. 

Step 3 - After confirming the order with the Sales Consultant, the order moves to the status "Awaiting Payment", and the payment method is available online, except for "COD delivery" and payment by "post-dated check".

Step 4 - If the customer chooses cash on delivery and/or post-dated check, the order status changes to "In Process";

Step 5 - After the payment has been made, the order will be shipped. 

Procedures 

The order invoice is always placed on the top of the carton, as indicated by the arrows, on the side of the box.

When you place your order, confirmation of your payment by bank transfer is valid for 7 days. If after 7 days the transfer of the corresponding amount - and the sending of proof of payment - is not made, we will consider the order cancelled and it will be necessary to place a new order online. In the case of the option to pay by ATM, the validity period is 30 days. 

The payment methods made available by LP Cosmetica are described on the "Prices and Promotions" tab.

Adding items to the order

If on the same day that the order was made, the customer wishes to add items to his order that has already been issued and validated by the commercial advisor, the commercial advisor should be contacted until 4 pm so that he can be informed of what he wishes to add and add to the order that has already been made, and not directly in the online store. 

Customer responsibility

It is the customer's responsibility, upon receipt of the order, to check the number of packages delivered, according to those mentioned in the distributor's guide. You should also confirm any anomaly in the boxes at the time of delivery, but if it is not possible to confirm at the time, the customer should write "Subject to verification" on the waybill. 

Under no circumstances should the client accept an order from LP Cosmetica that is not sealed with the LP Cosmetica adhesive tape.

If any anomaly is found to exist, the client must communicate this to LUÍS ABREU PESTANA - COSMÉTICA, UNIPESSOAL LDA. on the day of receipt. To this end it will be necessary, on the part of LP Cosmética, to send photographs of the damage to the items, open or damaged boxes, so that your complaint is properly attended to

Delivery of orders to the client

If the customer is not at the address indicated by you, on the date scheduled for delivery, it will not be possible to guarantee that the order will be delivered again on the same day. In this case, the customer should contact our headquarters in order to schedule a new delivery date. You may indicate a different address to receive your order, which does not need to be the address on the customer's file. Orders are subject to availability of the item in stock, and in case of rupture, the customer will be contacted and informed that the item is not available, being the customer responsible for the decision to receive the remaining order or to wait for the arrival of the item in rupture.

As soon as we have knowledge of the arrival of the product that was out of stock, LUÍS ABREU PESTANA - COSMÉTICA, UNIPESSOAL LDA. will contact the client in order to schedule the delivery of the product or add a product to the order.

Order Storage

When storing your order after being received, the customer should check that the box is placed with the arrows up so that there is no damage that may result from incorrect positioning of the packaging.

Return (Right of Resolution)

The User, in case he is a consumer/customer, may exercise the right of resolution without being required to pay any compensation, within 14 (fourteen) days from the day on which the consumer acquires physical possession of the good.

To exercise this right, the User may use the draft indicated below, indicating all of his/her identification data, the subscribed service that he/she wishes to resolve and the subscription date. The communication must be made, by letter, through the return of the purchased good, or by any other appropriate and provable means within the period defined above.

The consumer must within 14 (fourteen) days from the date of communication of withdrawal return the goods to LP Cosmetica in the proper conditions of use.

Draft for free withdrawal form

(you should complete and return this form only if you wish to withdraw from the contract)

- To [insert here the name, geographical address and, where applicable, the fax number and e-mail address of the professional]:

- I/We hereby give notice (*) that I/We withdraw/resolve (*) from my/our (*) contract of sale concerning the following good/for the provision of the following service (*) - Requested on (*)/received on (*) -

Name of consumer(s) - Address of consumer(s) - Signature of consumer(s) (only if this form is notified on paper) (*) Delete where not applicable.

If the customer chooses other forms of return, the respective shipping costs will be his responsibility.